Refunds & Returns | Rental Cancellation Policy

Refund & Cancellation Policy – Bounce House Buddies

Overview
At Bounce House Buddies, we’re committed to making your event fun, easy, and stress-free. We understand that plans can change, so we’ve designed our policy to be as flexible and fair as possible while still reserving equipment specifically for your event.

Deposits & Payments
A deposit is required to secure your reservation and hold your selected equipment for your event date.

Cancellations

Cancellations made more than 48 hours before your scheduled delivery will receive a full refund, including your deposit.
Cancellations made within 48 hours of delivery will result in the deposit being retained.
If full payment was made and you cancel within 48 hours, we will refund everything except the deposit.

Same-Day Cancellations
If you cancel on the day of delivery or are unavailable at the time of arrival, payments are non-refundable due to scheduling, travel, and setup preparation.

Weather Policy / Rain Check
We closely monitor weather conditions leading up to your event. If unsafe weather (such as heavy rain, strong winds, or storms) prevents safe setup, you will have two options:

Receive a full refund, or
Receive a rain check (credit) to reschedule your rental for a future available date

Your safety is our top priority, and we will work with you to make the best decision based on conditions.

Equipment Issues
If any equipment issue occurs on our end that prevents proper use, we will do our best to provide a replacement or offer a full or partial refund.

Our Commitment
We strive to be flexible, understanding, and easy to work with. If you have a unique situation, feel free to reach out—we’re happy to help whenever possible.